Terms of Service

Last updated: February 12, 2026

Welcome to ELITCG.

These Terms of Service govern your access to and use of elitcg.com, including browsing our website, creating an account, contacting us, using website features and purchasing products through our online store.

ELITCG is operated by:

SERINITYMERCH
33 Rue Larousse
95190 Goussainville
France

SIRET: 100 379 304 00015
Email: help@elitcg.com

By accessing or using ELITCG, you agree to these Terms of Service. If you do not agree with these Terms, you should not use the website.

Our Terms & Conditions, Shipping & Returns Policy, Refund Policy and Privacy Policy also apply where relevant.

1. About ELITCG

ELITCG is an independent online retailer specialising in authentic Trading Card Game products and collectibles.

Our catalogue may include:

• Booster packs
• Booster displays
• Elite Trainer Boxes
• Collection boxes
• Premium collections
• Pre-order products
• Trading Card Game accessories
• Other sealed collectibles

Products may be available in different languages, regions and editions.

Customers are responsible for reviewing the information displayed on each product page before placing an order.

2. Eligibility to Use the Website

You may use ELITCG only for lawful purposes.

By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement or that you are acting with the permission of a parent or legal guardian where required by applicable law.

You may not use the website for fraudulent, unlawful, abusive or unauthorised purposes.

3. Customer Accounts

Certain features may allow you to create a customer account.

You are responsible for:

• Providing accurate information
• Keeping your account information up to date
• Maintaining the confidentiality of your login credentials
• Preventing unauthorised access to your account

You must contact us at help@elitcg.com if you believe your account has been compromised or accessed without authorisation.

ELITCG may restrict or suspend an account where reasonably necessary to protect customers, prevent fraud or comply with applicable law.

4. Website Information

We make reasonable efforts to ensure that information displayed on ELITCG is accurate and up to date.

However, occasional errors may occur regarding:

• Product descriptions
• Product images
• Availability
• Release dates
• Prices
• Stock quantities
• Packaging
• Technical specifications

We may correct obvious errors or update website information when necessary.

Nothing in this section limits any mandatory consumer rights.

5. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve it.

A product may become unavailable before checkout is completed, particularly during:

• High-demand releases
• Restocks
• Limited-edition launches
• Pre-order periods
• Promotional events

If ELITCG is unable to fulfil an order after confirmation, we will contact the customer and provide an appropriate refund for the unavailable product.

6. Product Images & Packaging

Product images are intended to provide an accurate representation of the products offered.

Packaging may occasionally vary due to:

• Manufacturer updates
• Regional differences
• Production batches
• Promotional packaging changes

Minor differences that do not materially change the product may therefore occur.

The language, edition and product type displayed in the product description should always be reviewed before purchase.

7. Pricing

Prices displayed on ELITCG may change over time due to factors including:

• Product availability
• Supplier pricing
• Market conditions
• Promotions
• Exchange rates
• Distribution costs

Any price change applies only to future purchases and does not affect an order already validly confirmed, except in cases of obvious technical or pricing errors and subject to applicable law.

The final amount payable is shown before the order is completed.

8. Orders

When you place an order through ELITCG, you are responsible for ensuring that all information provided is accurate.

This includes:

• Products ordered
• Quantities
• Shipping address
• Billing information
• Email address
• Delivery method

After placing an order, you will normally receive an order confirmation by email.

Please contact help@elitcg.com immediately if you notice an error.

9. Order Acceptance

Receipt of an automated order confirmation does not prevent ELITCG from conducting reasonable verification relating to:

• Payment
• Fraud prevention
• Product availability
• Shipping information
• Technical errors

Where an order cannot legally or practically be fulfilled, we will notify the customer and refund any applicable amount.

10. Order Limits

ELITCG may occasionally apply purchase limits to certain high-demand or limited products.

These limits may be applied:

• Per customer
• Per household
• Per account
• Per payment method
• Per shipping address

Where clearly communicated, attempts to intentionally circumvent purchase limits may result in affected quantities being cancelled.

Any refund due following such cancellation will be processed using the original payment method.

11. Pre-Orders

Products marked Pre-Order are offered before their expected release or before they become available for immediate dispatch.

Release dates are estimates based on information available from manufacturers, publishers, suppliers or distributors and may change.

Pre-order availability may also depend on confirmed supplier allocations.

Additional terms relating to pre-orders are available in our Terms & Conditions, Shipping & Returns Policy and Refund Policy.

12. Payments

Available payment methods are displayed during checkout.

Payments may be processed by Shopify or other secure payment providers.

You agree to provide valid and authorised payment information.

ELITCG may decline or place an order on hold where reasonably necessary because of:

• Failed payments
• Suspected fraud
• Unauthorised transactions
• Payment disputes
• Security verification requirements

13. Fraud Prevention

We take reasonable measures to protect ELITCG and our customers against fraudulent transactions.

Orders displaying unusual or potentially fraudulent characteristics may be subject to additional verification.

Where appropriate, we may request information reasonably necessary to confirm that the person placing the order is authorised to do so.

We will not request unnecessary sensitive information.

14. Shipping

ELITCG offers international shipping to supported destinations.

Shipping methods, costs and estimated delivery times are displayed during checkout where available.

Customers must provide a complete and accurate delivery address.

Further information is available in our Shipping & Returns Policy.

15. Free Shipping

ELITCG may offer free shipping on orders over $150 where eligible.

Availability may depend on:

• Shipping destination
• Order value
• Shipping method
• Promotional conditions

The applicable shipping options will be displayed during checkout.

16. Customs & Import Charges

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.

Where these amounts are not collected by ELITCG during checkout, they may be payable separately by the recipient.

ELITCG does not control charges imposed directly by customs authorities, governments or third-party carriers.

17. Returns & Refunds

Returns and refunds are governed by our dedicated:

Shipping & Returns Policy
Refund Policy

These policies include information regarding:

• Statutory withdrawal rights
• Return procedures
• Damaged products
• Incorrect products
• Refund processing
• Pre-order cancellations

Nothing in these Terms of Service restricts mandatory consumer rights provided by applicable law.

18. TCG Products & Random Contents

Many Trading Card Game products contain randomly inserted cards.

Unless specifically guaranteed by the manufacturer or explicitly stated on the product page, purchasing a sealed product does not guarantee:

• A specific card
• A particular rarity
• A specific pull rate
• A particular market value
• A profit or investment return

The value of collectible cards can increase or decrease over time.

ELITCG does not guarantee the future resale value of any collectible product.

19. Sealed Collectibles

Certain ELITCG products are purchased specifically for their sealed collectible condition.

Opening:

• Booster packs
• Boxes
• Manufacturer shrink wrap
• Factory seals
• Internal sealed components

may significantly affect their collectible value.

Customers should therefore inspect collectible products carefully before altering their original sealed condition.

Mandatory consumer rights remain unaffected.

20. Product Authenticity

ELITCG is committed to selling authentic Trading Card Game products.

We do not knowingly offer counterfeit or unauthorised replica products.

If you have concerns regarding a product purchased from ELITCG, contact:

help@elitcg.com

Please provide your order number and relevant information so that our team can review the matter.

21. Reviews & User Content

Where ELITCG allows customers to submit reviews, comments, photographs or other content, you remain responsible for the content you provide.

You must not submit content that:

• Is unlawful
• Is fraudulent or misleading
• Contains threats or harassment
• Infringes intellectual property rights
• Contains malicious software or harmful code
• Includes another person's private information without permission
• Is unrelated spam or commercial advertising

We may moderate or remove content where reasonably necessary to maintain the integrity and security of our website.

22. Intellectual Property

Unless otherwise indicated, the ELITCG website, including its original:

• Branding
• Store design
• Written content
• Layout
• Graphics
• Original promotional materials

is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit or create unauthorised derivative works from ELITCG-owned content without prior permission.

This does not apply to trademarks, artwork or other intellectual property owned by third-party Trading Card Game companies and rights holders.

23. Pokémon & Third-Party Trademark Disclaimer

ELITCG is an independent retailer and is not affiliated with, endorsed by, sponsored by or officially connected with The Pokémon Company, The Pokémon Company International, Nintendo, Creatures Inc. or GAME FREAK Inc.

Pokémon names, characters, logos, card artwork and related trademarks are the property of their respective owners.

Similarly, all other Trading Card Game names, logos, characters, artwork and trademarks displayed on ELITCG remain the property of their respective rights holders.

Their appearance on ELITCG is used for the identification, description and sale of genuine products.

24. Prohibited Use

You must not use ELITCG to:

• Commit fraud
• Attempt unauthorised access to the website
• Circumvent security measures
• Distribute malware or harmful code
• Scrape or extract website data through abusive automated means
• Interfere with website operation
• Impersonate another person
• Submit false payment or identity information
• Abuse promotional offers
• Conduct unlawful activity
• Infringe the rights of ELITCG or third parties

We may take reasonable measures to prevent or stop prohibited activity.

25. Automated Access

You may not use bots, scripts or automated systems in a manner that materially disrupts the operation of ELITCG or unfairly interferes with other customers' ability to purchase limited products.

This may include automated attempts to:

• Purchase restricted quantities
• Circumvent product limits
• Overload website infrastructure
• Gain unauthorised access

Legitimate search engines and ordinary accessibility technologies are not intended to be restricted by this provision.

26. Website Security

You must not attempt to test, bypass, disable or interfere with security features of ELITCG without authorisation.

We may temporarily restrict access to the website where reasonably necessary for:

• Security
• Maintenance
• Technical improvements
• Fraud prevention
• Legal compliance

27. Third-Party Services

ELITCG may rely on third-party services to operate the store, including services related to:

• E-commerce infrastructure
• Payments
• Shipping
• Analytics
• Communications
• Customer support
• Fraud prevention

Your interaction with certain third-party services may also be subject to their own terms and privacy policies.

28. External Links

ELITCG may occasionally contain links to third-party websites.

These websites are operated independently from ELITCG.

We are not responsible for the content, security, availability or privacy practices of third-party websites, except where applicable law provides otherwise.

29. Service Availability

We aim to keep ELITCG available and operating correctly, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of:

• Maintenance
• Hosting issues
• Technical failures
• Cybersecurity incidents
• Third-party service outages
• Events outside our reasonable control

We will take reasonable steps to restore normal operation where possible.

30. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

In particular, nothing in these Terms affects mandatory rights relating to:

• Consumer protection
• Product conformity
• Defective products
• Delivery obligations
• Statutory guarantees
• Fraud
• Personal injury where legally applicable

To the extent permitted by law, ELITCG is not responsible for indirect losses that were not reasonably foreseeable at the time the relevant agreement was entered into.

31. Personal Information

Personal information collected through ELITCG is processed in accordance with our Privacy Policy.

Our Privacy Policy explains:

• What information we collect
• Why we process it
• Who may receive it
• How long it may be retained
• Your privacy rights
• How to contact us regarding personal data

32. Changes to the Website

ELITCG may update, modify or remove website features when reasonably necessary.

We may also:

• Add new products
• Remove discontinued products
• Update categories
• Modify website functionality
• Change promotional offers

Changes to the website do not alter rights already acquired through confirmed orders.

33. Changes to These Terms

We may update these Terms of Service when necessary to reflect:

• Changes to ELITCG
• Changes to our services
• Changes in technology
• Changes to applicable law
• New website features

The latest version will be published on this page with its updated date.

Terms applicable to a purchase are those in effect when the relevant order is placed, subject to mandatory law.

34. Suspension or Termination of Access

We may restrict or terminate access to certain website features where reasonably necessary because of:

• Fraud
• Security threats
• Serious abuse
• Repeated violations of these Terms
• Unlawful activity

Such measures will not remove any mandatory rights relating to legitimate orders already placed.

35. Governing Law

These Terms of Service are governed by French law.

If you are a consumer residing outside France, this choice of law does not deprive you of mandatory protections that apply to you under applicable consumer law.

Any dispute will be handled in accordance with the jurisdiction rules applicable to the relevant customer and transaction.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

37. No Waiver

If ELITCG does not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it later.

38. Entire Agreement

These Terms of Service should be read together with the other policies applicable to your use of ELITCG, including our:

• Terms & Conditions
• Shipping & Returns Policy
• Refund Policy
• Privacy Policy
• Cookie Policy, where applicable

For purchases, our Terms & Conditions contain the principal contractual terms governing the sale.

39. Contact Us

If you have questions regarding these Terms of Service or your use of ELITCG, contact:

ELITCG / SERINITYMERCH
33 Rue Larousse
95190 Goussainville
France

SIRET: 100 379 304 00015
Email: help@elitcg.com

Customer Support:
Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: 12:00 PM – 6:00 PM