FAQs
Orders & Payments
Everything you need to know about placing an order and paying securely on ELITCG.
No. You can place an order as a guest without creating an account. Creating an account simply makes it easier to view your orders and manage your information.
Available payment methods are displayed securely at checkout. Simply choose the option that works best for you before completing your order.
If your order has not yet been processed or shipped, contact us as soon as possible. We’ll do our best to help, but changes or cancellations cannot always be guaranteed once preparation has started.
Once your payment is successfully completed, you’ll receive an order confirmation by email with your order details.
Shipping & Delivery
We carefully prepare every ELITCG order and ship to collectors around the world.
Yes. ELITCG ships worldwide. Available shipping methods and costs are calculated at checkout based on your destination.
Yes. Free shipping is available on orders over $150, subject to the available shipping options for your destination.
Delivery times depend on your country and the shipping method selected at checkout. Once your order has been dispatched, you’ll receive shipping information so you can follow its progress.
We know sealed TCG products are collectible, so every order is carefully packed and protected to help your products arrive in the best possible condition.
Products & Authenticity
Collect with confidence. Authenticity and product condition are a priority at ELITCG.
Yes. ELITCG only sells 100% authentic TCG products. We do not sell counterfeit, replica or unofficial products.
Products sold as sealed are supplied in their original sealed condition. If a product has a different condition, this will be clearly stated on its product page.
Our catalogue may include English, Japanese and other language editions depending on the product. The language is always indicated in the product title or description, so please check before ordering.
No. ELITCG specialises in collectible trading card games and may offer products from multiple TCG licences and collections depending on current availability.
Pre-Orders & Customer Support
Secure upcoming releases in advance and get help whenever you need it.
Products marked Pre-Order can be purchased before their official release. Your order will be prepared and shipped once the product becomes available to us.
Yes. Release dates are based on the latest information available and may occasionally change due to publishers, distributors or shipping delays outside our control.
Depending on the order and shipping option, items may be held until the pre-order products are available. If you need your in-stock products sooner, we recommend placing a separate order.
Our customer support is available 7 days a week: Monday to Friday from 10am to 6pm, and weekends from 12pm to 6pm. Contact us if you have any questions about a product, order, delivery or pre-order and we’ll get back to you as quickly as possible.