Pre-Order Policy
Last updated: February 12, 2026
At ELITCG, pre-orders allow customers to secure upcoming Trading Card Game releases before they become available for immediate shipment.
This Pre-Order Policy explains how pre-orders, release dates, payments, cancellations, allocations and shipping are handled.
ELITCG is operated by:
SERINITYMERCH
33 Rue Larousse
95190 Goussainville
France
SIRET: 100 379 304 00015
Email: help@elitcg.com
This policy should be read together with our Terms & Conditions, Terms of Service, Shipping & Returns Policy and Refund Policy.
Nothing in this policy limits any mandatory rights available to consumers under applicable law.
1. What Is a Pre-Order?
A product marked Pre-Order is a product offered for sale before it is available for immediate dispatch.
Pre-orders may include:
- Upcoming Pokémon TCG releases
- Booster displays
- Elite Trainer Boxes
- Collection boxes
- Premium collections
- Japanese and international TCG products
- Limited or allocated products
- Other upcoming Trading Card Game releases
The Pre-Order status will be clearly displayed on the relevant product page.
By placing a pre-order, you are purchasing the product in advance of its expected availability.
2. Release & Availability Dates
The expected release date or availability period displayed on a pre-order product page is based on the latest information available to ELITCG from publishers, manufacturers, distributors or suppliers.
We make reasonable efforts to provide accurate release and delivery information.
However, publishers, manufacturers and distributors may change release schedules or delivery allocations after a pre-order has been placed.
When we become aware of a significant change affecting an order, we will make reasonable efforts to update the relevant information and inform affected customers where appropriate.
Any change to a manufacturer or distributor schedule does not affect the customer's mandatory rights regarding delivery under applicable consumer law.
French consumer rules require an online seller to communicate a delivery date or delivery period and to respect the agreed timing.
3. Estimated Release Date vs. Dispatch Date
A product's official release date is not necessarily the date on which every customer will receive their order.
Pre-order processing may involve:
- The product being released by the publisher or manufacturer
- Stock being delivered to ELITCG
- ELITCG receiving and checking the shipment
- Customer orders being prepared
- Orders being transferred to the carrier
- Final delivery to the customer
We aim to dispatch pre-orders as quickly as reasonably possible once the relevant stock has been received and is available for fulfilment.
4. Payment for Pre-Orders
The amount payable for a pre-order is displayed clearly during checkout.
Unless the checkout specifically indicates otherwise, payment may be collected when the pre-order is placed.
Your pre-order is considered confirmed once the order has been successfully placed and the applicable payment has been accepted.
You will receive an order confirmation at the email address provided during checkout.
5. Pre-Order Price
The price displayed and accepted when you place your pre-order is the price applicable to that order, subject to applicable law and the correction of obvious technical errors where legally permitted.
Later changes to:
- Market prices
- Product demand
- Supplier pricing
- Product availability
- Resale value
do not automatically change the price of an already confirmed pre-order.
Likewise, a decrease in the market value of a collectible after purchase does not by itself entitle the customer to a price adjustment.
Mandatory consumer withdrawal and cancellation rights remain unaffected.
6. Pre-Order Cancellations Before Dispatch
If you wish to cancel a pre-order before it has been dispatched, contact us as soon as possible at:
Please include your order number and identify the product you wish to cancel.
Where cancellation is accepted or required under applicable consumer law, the corresponding amount will be refunded using the original payment method unless otherwise agreed.
European consumer rules also allow the statutory right of withdrawal to be exercised before physical possession of the goods; for goods, the standard 14-day withdrawal period continues to run from receipt.
7. Right of Withdrawal After Delivery
For consumers benefiting from French or European Union distance-selling protections, the statutory right of withdrawal generally allows you to withdraw from an online purchase within 14 days after receiving the goods, without having to provide a reason.
After informing us of your decision to withdraw, the product must normally be returned within the applicable legal period.
Further information is available in our Refund Policy and Shipping & Returns Policy.
8. Delayed Pre-Orders
Occasionally, a pre-order may be delayed because of circumstances such as:
- Publisher release-date changes
- Manufacturer delays
- Distributor delays
- Reduced allocations
- International transportation delays
- Customs processing
- Logistics disruptions
If we receive information regarding a significant delay, we will make reasonable efforts to communicate it to affected customers.
A supplier or manufacturer delay does not remove any mandatory delivery rights available to the customer.
Where the agreed delivery deadline is not respected, French consumer law provides procedures allowing a customer to request delivery within an additional reasonable period and, where the applicable conditions are met, cancel the contract and obtain reimbursement.
9. Allocation Reductions
Certain highly anticipated Trading Card Game products may be allocated by manufacturers or distributors.
An allocation occurs when a supplier confirms fewer units than were originally expected or requested by a retailer.
ELITCG makes reasonable efforts to limit pre-order quantities based on the stock we reasonably expect to receive.
However, allocations may occasionally be reduced after customers have already placed pre-orders.
If ELITCG ultimately cannot fulfil all or part of your confirmed pre-order because sufficient stock is not supplied to us, we will inform you and refund the affected unavailable quantity.
You will not be required to accept a substitute product.
10. Product Cancellation by the Publisher or Supplier
In rare circumstances, a product may be:
- Cancelled
- Withdrawn
- Discontinued
- Unavailable in the expected region
- No longer supplied to us
If ELITCG is unable to fulfil a pre-order for this reason, the affected product will be cancelled and the amount paid for it will be refunded.
11. Changes to Product Packaging
Manufacturers may occasionally change product packaging, promotional markings or presentation between the original announcement and final production.
Minor packaging variations do not necessarily mean that a different product has been supplied.
However, ELITCG will not intentionally replace the ordered product with a materially different:
- Product
- Edition
- Language
- Set
- Configuration
without informing the customer where their agreement is required.
12. Pre-Order Language & Region
Pokémon and other TCG products may be released in multiple languages and regional versions.
The applicable language or edition is stated on the product page where relevant.
Customers are responsible for checking this information before purchasing.
For example, an English product will not automatically be exchanged for a Japanese, French or other-language version simply because another edition becomes available earlier.
13. Orders Containing Pre-Order & In-Stock Products
If the same order contains both:
- In-stock products, and
- Pre-order products
the entire order may be held until all products are available for shipment.
This helps avoid multiple shipments for a single order.
If you want an in-stock product to be dispatched without waiting for a pre-order, we recommend placing it in a separate order.
If you have already placed a mixed order and would like to discuss separate shipment, contact help@elitcg.com. Additional shipping charges may apply where an additional shipment is requested.
14. Orders Containing Multiple Pre-Orders
If an order contains several pre-order products with different expected availability dates, the order may be held until the last product in the order becomes available.
For example, if one product is expected in September and another in October, both products may ship together once the October product is available.
Customers who want products shipped as soon as each release becomes available should place separate orders.
15. Early Stock Arrival
In some cases, ELITCG may receive pre-order stock shortly before the official release date.
Receiving products early does not necessarily mean that we are permitted to dispatch them immediately.
Where publishers, distributors or commercial agreements impose a release or street date, ELITCG may hold the product until dispatch is permitted.
16. Shipping Pre-Orders
Once a pre-order becomes available and is ready for fulfilment, it will be carefully prepared for shipment.
Available shipping services depend on the customer's destination and the option selected during checkout.
Where tracking is provided, the customer will receive shipping information after dispatch.
Further information regarding international delivery, customs and shipping is available in our Shipping & Returns Policy.
17. Free Shipping
Where applicable, free shipping is available on eligible orders over $150, subject to the shipping methods and destinations supported by ELITCG.
Eligibility is determined during checkout.
If a partial pre-order cancellation causes an order to no longer meet the conditions of a shipping promotion, any adjustment will be handled in accordance with applicable law and the terms of the promotion.
18. Address Changes
Customers are responsible for providing an accurate and complete shipping address.
Because pre-orders may be placed significantly before their release date, your address may change before shipment.
If your delivery address changes, contact:
as soon as possible.
Please include your order number and the requested change.
We will make reasonable efforts to update an address before dispatch, but changes cannot be guaranteed once an order has entered final preparation or has been transferred to the carrier.
19. Payment Method Changes
For security reasons, we may not be able to replace the payment method used for an existing order.
If you experience a payment-related issue with a pre-order, contact:
Do not send complete credit or debit card information by email.
20. Pre-Order Quantity Limits
Certain limited or high-demand products may have purchase limits.
Limits may apply:
- Per customer
- Per household
- Per shipping address
- Per account
- Per product
Where a quantity limit is clearly communicated, attempts to deliberately circumvent it may result in excess quantities being cancelled.
Any amount due following a cancellation will be refunded appropriately.
21. Duplicate Orders
Customers are responsible for reviewing their order before completing checkout.
If you accidentally place a duplicate pre-order, contact help@elitcg.com as soon as possible.
We will review the orders and assist with cancellation where possible and in accordance with applicable consumer rights.
22. Market Value & Collectible Prices
Trading Card Game products are collectibles whose market value can fluctuate significantly before and after release.
The future value of any product is not guaranteed.
A product becoming more or less valuable after a pre-order is placed does not change the contents of the confirmed purchase or create a guaranteed investment return.
ELITCG does not provide investment or financial guarantees regarding collectible products.
23. Booster Contents & Pull Rates
Where a pre-order contains booster packs or other products with randomised contents, specific cards or pull results are not guaranteed unless explicitly stated by the relevant manufacturer.
Purchasing a pre-order does not guarantee:
- A specific card
- A specific rarity
- A specific pull rate
- A particular monetary value
- A particular grading result
Normal randomness in TCG products does not by itself mean that the product is defective.
24. Damaged Pre-Orders
Pre-order products receive the same care and protection as other ELITCG orders.
If your pre-order arrives materially damaged, incorrect or defective, contact us at:
Please include:
- Your order number
- Photographs of the product
- Photographs of the shipping box
- Photographs of the internal packaging
- A description of the issue
Please keep all packaging while the request is being reviewed.
Your statutory rights regarding damaged or non-conforming goods remain unaffected.
25. Refunds
Where a pre-order cancellation or refund is approved or legally required, the refund will normally be issued to the original payment method.
The time required for funds to appear after the refund has been issued may vary depending on the customer's bank or payment provider.
Where French consumer law requires reimbursement following cancellation for failure to deliver, the seller must generally reimburse the sums paid within 14 days following cancellation.
For full refund information, please see our Refund Policy.
26. Promotional Items Linked to Pre-Orders
Certain pre-orders may include:
- Promotional cards
- Promotional products
- Gifts
- Bonuses
- Other limited extras
These items are included only when they are explicitly stated as part of the offer or supplied to ELITCG for that purpose.
Where a promotional item is subject to limited manufacturer allocation, its availability may depend on the conditions communicated on the relevant product page.
ELITCG will not represent an optional or unavailable promotional item as guaranteed unless it is genuinely included in the purchased offer.
27. Manufacturer Announcements
Information published by manufacturers, publishers or other rights holders may change between the initial product announcement and final release.
ELITCG may update product pages when new confirmed information becomes available.
Such changes may concern:
- Product contents
- Packaging
- Release schedule
- Promotional materials
If a change materially affects the product purchased, we will handle the situation in accordance with applicable consumer law.
28. Force Majeure & Events Outside Our Control
Certain events outside the reasonable control of ELITCG may affect the availability or delivery of a pre-order.
These may include major transportation disruptions, natural disasters, government restrictions or other exceptional events.
Where such circumstances occur, ELITCG will communicate with affected customers where appropriate and comply with all mandatory obligations under applicable law.
29. Contacting Us About a Pre-Order
For any question regarding:
- Pre-order status
- Release information
- Address changes
- Cancellations
- Delays
- Refunds
- Product availability
contact:
Please include your order number whenever possible so that we can assist you more quickly.
30. Contact Information
ELITCG / SERINITYMERCH
33 Rue Larousse
95190 Goussainville
France
SIRET: 100 379 304 00015
Email: help@elitcg.com
Customer Support:
Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: 12:00 PM – 6:00 PM